Here you will find the answers to the most frequently asked questions which you may find useful. You can also write to us at bonjour@incorio.com.. We will reply promptly.

FAQ

In Corio shoes

In Corio ?
In Corio is a brand of high quality men’s shoes and accessories sold on line.
‘In Corio’ means ‘in the leather’ in Latin, because a passion for fine leathers and the know-how that enhances them lies at the heart of what we do.
Where do you make In Corio shoes and belts?
Having met many craft workers in France, Italy, Spain and Portugal, we chose those whose know-how enables us to offer elegant, very high quality shoes and accessories and with whom we share the same desire to modernise the range of high quality men's shoes on offer.
Our leather shoes are made in a renowned workshop in the Porto region, the historic heart of shoemaking. A family workshop in southern Italy makes our leather belts by hand. The care products are made in France.
What materials do you use to make In Corio shoes?
We use only the very best leathers. They come from renowned tanneries in France and England for the footwear and Italy for the belts. The demands we make in terms of the origin of our raw materials offer a real guarantee of quality, but also a guarantee of compliance with social and environmental standards.
For the shoe uppers (not including the sole), we use full grain calfskin (the upper part of the skin which is both supple and hard-wearing) from French tanneries in Puy, which are highly prized by leading luxury goods houses. The linings, too, are made entirely of calfskin. The soles are in slow-tanned calfskin(vegetable tanning) in order to improve resistance to wear. They come from Italy.
For the suede calfskin models, we obtain our supplies from a prestigious tannery in England.
In Corio belts are also made entirely of calfskin from Italy.
How do I choose my size?
You can refer to our size guide in the section "LET US HELP / FIND YOUR SIZE" and on the product data sheets.
I have received my shoes. How can I be sure they are the right size?
We hope you will like them as much as we do! The moment has come to try them on for the first time. The following indications will help you determine whether the shoes are indeed your size:
- try on both shoes, because your feet always differ a little from one another
- preferably try them on at the end of the day, when your feet will be slightly swollen
- in length, there should be a little room between your toes and the tip of the shoe
- in width, your foot must be well supported, but this pressure should not be painful. The leather will slacken when you have worn them a few times and you will find them more comfortable.
We recommend that you try your shoes on a non-abrasive surface (rug, fitted carpet) so that you do not mark them in case you would like to return them.

Placing orders on the website

The model I would like to order is out of stock in my size. When will I be able to order it?
We apologise and thank you in advance for your patience.
You can join our waiting list to receive an e-mail as soon as an article becomes available again. On the product data sheet of the model you would like, you can select a size indicated as being out of stock and you will be asked if you wish to join the waiting list by giving your e-mail address.
I do not receive your offers by e-mail. What should I do to receive them?
In order to receive details of In Corio new items, offers and advice, you can subscribe to our newsletter from the homepage or from the page ‘OUR ADVICE / CONTACT US’ on the website.
I would like to offer In Corio shoes as a gift. Do you have gift cards?
Yes, in the section OUR ADVICE / GIFT E-CARD on the website, you can order a gift e-card and we will send it from you to the person of your choice on the date you have indicated.
Do you have sales at In Corio ?
We have opted to offer you shoes at a fair price throughout the year, as well as degressive prices so that you can own several pairs of fine shoes. Nevertheless, from time to time we have special offers on certain models which you will find in the section ‘SHOES / THE LAST PAIRS’ (last sizes, shoes with a very slight defect, etc.).

The multiple purchase offer

How can you reduce the price by selling several pairs simultaneously?
When you order several In Corio articles simultaneously, we benefit from volume effects, notably with savings on packaging, preparation and shipment. We think it is fair that you should benefit from these savings.
At In Corio, we believe that men should have a larger collection of shoes: if you own a few extra pairs, you will have more choice in the morning to adapt your style as well as possible to your mood at the time, but you will also be able to alternate your footwear more often so that it stays looking better for longer.
How can I take advantage of a multiple purchase offer?
Each category of In Corio products benefits from the multiple purchase offer: shoes, belts, shoe trees, socks and care products.
The degressive price applies within each product category but not between categories. For example, the degressive price will apply if you buy three pairs of shoes or two belts, but not if you buy one pair of shoes with one belt and one shoe polish.
As soon as you add several products from the same category to your basket, the degressive price formula is automatically applied. Please note that for care products, the degressive price applies only as of three articles or more (no degressive price for two care products) and for socks the degressive price applies for three pairs or for five pairs or more.
You will find the degressive prices that you can benefit from alongside each article.
In the section "SHOES / LE MENAGE A TROIS", you will find our recommendations to help you choose your selection of footwear.
Is it possible to combine different shoe sizes in the multiple purchase offer?
Yes, you can order different shoe sizes and benefit from degressive prices. In particular, this will enable you to place orders with friends or work colleagues. Shoes ordered simultaneously will be delivered at the same time to a single delivery point. (It is not possible to deliver a single order to different places). You can also order socks or shoe trees in different sizes and benefit from degressive prices.

Payment

Which means of payment do you accept?
You can use the following means of payment:
- bank card (Visa, Mastercard, Maestro and American Express)
- Paypal
- Means of credit issued by In Corio
- Gift e-card bought on the In Corio website.
We do not offer payment in instalments.
Can I benefit from a tax exemption (VAT)?
Yes. If you have your order delivered in a country outside the EU, you will not be charged French VAT (20%). This will be deducted automatically from your basket and you will not have to pay it.
Do import taxes apply for deliveries abroad?
For deliveries in a European Union country, you will not have to pay any import tax when your parcel is delivered.
If your parcel is delivered to a country outside the European Union, the customs authorities may require you to pay import taxes, the amount of which varies from country to country.
How can I receive a copy of my invoice?
The invoice for your purchase is sent in the e-mail confirming your order.
However, if you have not received it or if you wish to have a copy, you can request this by writing to us at bonjour@incorio.com.

We use cookies to improve our website and your shopping experience. By using our website, you approve our cookies policy. For more information, see our General Conditions of Sale.